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Terms and Conditions

111 Harley St. strives to provide a service at competitive prices; however, when patients fail to arrive for appointments, medical practitioners are left idle. If we were to make allowance for patients not arriving for their appointments. It would mean that our prices would have to increase; hence us requiring terms and conditions.

Booking Deposit

We require new patients to make a £50 holding deposit to secure an appointment for non-surgical treatments/consultations, which is fully refundable/redeemable for treatment or products.

For surgical consultations, we require an upfront fee of consultation £200 to secure an appointment with the surgeon, which is fully redeemable for the cost of surgery.

The holding deposit is redeemable up to 3 months from your consultation date.

Cancellation Fees

Please note that this holding deposit/consultation fee is non-refundable if you fail to attend your appointment or cancel outside of our 48-hour cancellation policy.

For existing patients, we charge a £100 administration fee if you fail to/arrive late*/cancel/reschedule an appointment without providing 48 hours notice. Patients who have pre-purchased a course of treatment will forfeit one of the treatments.

If a genuine provable reason prevents you from attending at the last minute, or you are in receipt of a medical certificate stating that you were too ill to attend, your default fee we may refund at our discretion.

*Please note that if you’re more than 30 minutes late to your scheduled appointment, as a result, we may have to cancel it and you may be subject to the above cancellation fee. Alternatively, late arrival could result in a reduced consultation and/or treatment time.

111 Harley St. will endeavour to ensure that your appointment runs to time; however, for reasons beyond our control, we may need to cancel or postpone your appointment at short notice. In this unlikely event, we will make every effort to contact you in advance. We do not offer compensation if we cancel your appointment.

Please note that cancellations can only be made by either calling 0344 692 1111 or emailing us via info@111harleystreet.com

Laser Treatments

Please note if you attend your appointment and are unsuitable for treatment due to; fake tan, sun beds and sun exposure; we will cancel your appointment and the following terms will apply:

  • If you have purchased a course of treatments you will forfeit one of the treatments.
  • If you have purchased single laser treatments you will be charged the full cost of the treatment.
Courses

All pre-paid courses are non-refundable.

Child Policy

Due to Care Quality Commission regulations, we regret we cannot treat persons less than 18 years of age. Please be aware that we will have to turn you away for your appointment if you bring someone under the age of 16 with you. In the event of this, we will have to cancel the appointment and the above cancellation fees will apply.

Complaints Procedure

Complaints are taken very seriously at 111 Harley St. In the event that a patient has a complaint, they should speak to one of our Patient Care Specialists at the earliest opportunity who will endeavour to resolve any issue(s). If, however, a patient feels that the issue(s) are not resolved to their complete satisfaction a formal complaint can be lodged and submitted.

Formal complaints should be sent via email to complaints@111harleystreet.com

Patients will receive a written acknowledgement of receipt of a complaint within 2 working days. All complaints will be thoroughly investigated and patients will be informed of the outcomes within 20 working days of the written acknowledgement.

For refunds

Refunds require 30 days in which to process.

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