TERMS & CONDITIONS

Consultation & Booking Fees

We require a £50* holding deposit to secure an appointment for a Non-Surgical Treatment/consultation, which is fully refundable/redeemable for treatment or products if no future booking has been made.

*Please note that we require a £350 consultation fee for in-clinic appointments with Dr Yannis Alexandrides.

For surgical consultations, we require an upfront fee of £200-£350 to secure your appointment with our surgeons.

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Deposits & Cancellation Policy

Holding deposits and consultation fees are non-refundable should you fail to attend your appointment or cancel outside of our 48-hour cancellation policy.

We charge a £100 administration fee if you fail to cancel/reschedule an appointment without providing 48 hours notice. Patients who have pre-purchased a course of treatment will forfeit one of the treatments.

Please note that if you’re more than 15 minutes late to your scheduled appointment, as a result, we may have to cancel it and you will be subject to the above cancellation fee. Alternatively, late arrival could result in a reduced consultation and/or treatment time.

111 Harley St. will endeavour to ensure that your appointment runs to time; however, for reasons beyond our control, we may need to cancel or postpone your appointment at short notice. In this unlikely event, we will make every effort to contact you in advance. We do not offer compensation if we cancel your appointment.

Please note that cancellations can only be made by either calling 0344 692 1111 or emailing us via [email protected]

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Courses Of Treatments

All pre-paid courses are non-refundable and valid for 6 to 12 months, depending on the course type.

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Your Right To complain

Complaints are taken very seriously at 111 Harley St. In the event that a patient has a complaint, they should speak to one of our Patient Care Advisors or Coordinators at the earliest opportunity who will endeavour to resolve any issue(s). If, however, a patient feels that the issue(s) are not resolved to their complete satisfaction a formal complaint can be lodged and submitted.

Formal complaints should be sent via email to [email protected]

Patients will receive a written acknowledgement of receipt of a complaint within 2 working days. All complaints will be thoroughly investigated and patients will be informed of the outcomes within 20 working days of the written acknowledgement.

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Age Restrictions

Due to Care Quality Commission regulations, we regret we cannot treat persons under 18 years of age. Please be aware that we will have to turn you away for your appointment if you bring someone under the age of 16 with you, unless accompanied by another adult who is able to supervise them for the duration of your appointment. In the event we need to cancel your appointment under these circumstances, the above cancellation policy will apply.

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Laser Treatments

Please note if you attend your appointment and are unsuitable for treatment due to fake tan, sun beds or sun exposure; we will cancel your appointment and the cancellation policy will apply.

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